Frequently Asked Questions - Lab Kits
5 Articles
- Where can I find my Kit Contents List?
- What if my kit has missing or damaged items?
- Why do some items in my kit look different than the pictures or videos in my curriculum?
- There's a notice in my kit saying it was shipped without an item. How do I get the missing piece?
- If I need to travel by plane, can I bring my kit with me?
Frequently Asked Questions - Materials
8 Articles
- The microorganisms in my kit are not growing. What should I do?
- My burner fuel does not have a wick. What should I do?
- My burner fuel leaked in my kit. What should I do?
- The agars/broths in my kit froze. Can I still use them?
- I think my IKI leaked. Can I still complete my experiment?
- I received a broth/agar that is expired. Can I still use it?
- My test tubes are not fitting in the test tube rack. What should I do?
- The materials list in my lesson is calling for lens paper/slides, but I did not receive any in my kit.