This article explains what to do if you notice an error or problem in your lab content in the Science Interactive Lab Portal.
1. Confirm the Issue
- Review the lab instructions carefully. Make sure all steps are being followed as directed.
- Exit the activity and re-enter it. This may resolve temporary loading or display issues.
- Try opening the lab in a different browser or on a different device. Some issues may be caused by browser or device compatibility.
2. Troubleshoot Common Issues
- Clear your browser cache. Stored files may cause display or loading problems.
- Make sure your browser is up to date. Using the latest version helps ensure compatibility with lab content.
- Check your internet connection. A stable connection is required for labs to load and function correctly.
- Verify your system meets the minimum requirements for the Lab Portal.
3. Request Assistance
If troubleshooting does not resolve the issue:
- Need Help? Submit a Student Support Form.
- Include the Following Details: Your full name, student ID, course name, activity name, and a description of the error.
- Wait for a Response: A support team member will review your report and guide you on next steps.