What to Do If There Is a Mistake in My Lab

If you notice a problem or error in your lab content in the SI Lab Portal, follow these steps to quickly address it and continue your work.

Step 1: Confirm the Issue

• Check the Instructions: Review the lab directions carefully to make sure you are following all steps correctly.
• Try Restarting: Exit the activity and re-enter it to see if the problem persists.
• Test on a Different Browser or Device: Some errors may be caused by browser or device incompatibility.

Step 2: Troubleshoot Common Digital Lab Errors

• Clear Browser Cache: Old files may cause display issues; clear your cache and reload the lab.
• Update Your Browser: Make sure you are using the latest version of your browser.
• Check Internet Connection: A stable connection is required for lab content to load correctly.
• Review System Requirements: Ensure your device meets the minimum requirements for the lab platform.

Step 3: Request Assistance

If troubleshooting does not resolve the issue:

• Need Help? Submit a Student Support Form.
• Include the Following Details: Your full name, student ID, course name, activity name, and a description of the error.
• Wait for a Response: A support team member will review your report and guide you on next steps.